{"id":1603,"date":"2018-03-09T12:39:10","date_gmt":"2018-03-09T11:39:10","guid":{"rendered":"https:\/\/dbtech.it\/contacts-pre-sales\/"},"modified":"2026-05-25T16:48:53","modified_gmt":"2026-05-25T14:48:53","slug":"contacts","status":"publish","type":"page","link":"https:\/\/dbtech.it\/en\/contacts\/","title":{"rendered":"Contacts"},"content":{"rendered":"

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” padding_top=”101″ padding_bottom=”82″ z_index=”” css=”.vc_custom_1520600098832{background-color: #ffffff !important;}”][vc_column width=”1\/2″][vc_column_text]<\/p>\n

Contact us for any enquiries about your business needs, or visit our pre-sales Frequently Asked Questions section.<\/h3>\n

[\/vc_column_text][vc_empty_space]

\n\t

\n\n\t\t\t\n\t\t\t<\/i>\t\t<\/span>\n\t \n What types of technical assistance contracts do you provide? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]Scheduled Preventative Maintenance Contract.
\nThis contractual option allows you to proactively address the risks associated with machine downtime, ensuring your equipment always operates at peak performance.<\/p>\n

Furthermore, preferential rates on labour costs and spare parts offer significant advantages in economic terms as well.<\/p>\n

Equipment Loan Agreement
\nWe provide the machinery and technical assistance free of charge in exchange for the consistent purchase of the related consumables.<\/p>\n

Rental Agreement.
\nWe invest for you: this formula allows you to pay a rental fee that includes maintenance and the spare parts necessary for the machine’s operation.<\/p>\n

We offer short-term rentals to manage production peaks, as well as long-term options with the possibility of purchasing the equipment at the end of the term.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t\t\t\n\t\t\t<\/i>\t\t<\/span>\n\t \n Do you offer remote technical support? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]Certainly! This service allows you to significantly reduce travel and call-out expenses while ensuring you always have the guarantee of receiving expert technical support at any time.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t\t\t\n\t\t\t<\/i>\t\t<\/span>\n\t \n What are your technical response times? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]Service requests are fulfilled within three business days from the date of the initial request.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t\t\t\n\t\t\t<\/i>\t\t<\/span>\n\t \n Are there additional costs for urgent service requests? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]An urgent request for assistance incurs a supplemental call-out fee and guarantees a response time of eight business hours from the moment it is received.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t\t\t\n\t\t\t<\/i>\t\t<\/span>\n\t \n Do you also sell machinery and materials to private individuals? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]The sale of labelling and packaging consumables, while primarily focused on industrial applications, remains an important resource for those who wish to use them in a semi-professional or hobbyist capacity.<\/p>\n

DBtech is pleased to serve both private individuals and businesses alike for these requirements.
\n[\/vc_column_text] <\/div>\n<\/div>

\n\n\t\t\t\n\t\t\t<\/i>\t\t<\/span>\n\t \n Do you offer overprinting and thermal transfer services? Do you have a minimum order quantity (MOQ)? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]Certainly; thermal transfer overprinting is a routine process for our team. We perform this service on a wide variety of label substrates, including paper, laminated, thermal, and polyester materials.<\/p>\n

Regarding the minimum order quantity, as the process involves several resource-intensive setup steps, we provide this service for orders starting from a minimum of 100 units up to large-scale production runs in the thousands.
\n[\/vc_column_text] <\/div>\n<\/div><\/div>[vc_empty_space height=”33px”][vc_column_text]<\/p>\n

DBtech packaging machinery and materials<\/h5>\n

[\/vc_column_text][vc_empty_space height=”11px”][vc_column_text css=””]Via Selva, 168
\n60037 Monte San Vito (AN)<\/p>\n

SWITCHBOARD: 071 9194169 \/\/ Fax: 071 9193237 \/\/ info@dbtech.it<\/p>\n

COMMERCIAL OFFICE<\/strong>
\ncommerciale@dbtech.it<\/p>\n

SALES DEPARTMENT<\/strong>
\nvendite@dbtech.it<\/p>\n

ADMINISTRATION<\/strong>
\namministrazione@dbtech.it<\/p>\n

PURCHASING DEPARTMENT<\/strong>
\nacquisti@dbtech.it[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_raw_html css=””]JTVCZmx1ZW50Zm9ybSUyMGlkJTNEJTIyMSUyMiU1RA==[\/vc_raw_html][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” padding_top=”101″ padding_bottom=”82″ z_index=”” css=”.vc_custom_1520600098832{background-color: #ffffff !important;}”][vc_column width=”1\/2″][vc_column_text] Contact us for any enquiries about your business needs, or visit our pre-sales Frequently Asked Questions section. [\/vc_column_text][vc_empty_space][vc_empty_space height=”33px”][vc_column_text] DBtech packaging machinery and materials [\/vc_column_text][vc_empty_space height=”11px”][vc_column_text css=””]Via Selva, 168 60037…<\/p>\n","protected":false},"author":2,"featured_media":1602,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":{"footnotes":""},"class_list":["post-1603","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nContacts and Pre-sales | DB Tech<\/title>\n<meta name=\"description\" content=\"Contact db tech for any inquiries regarding packaging, weighing, dosing, and labeling machinery. 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