Contact us for any enquiries about your business needs, or visit our pre-sales Frequently Asked Questions section.

What types of technical assistance contracts do you provide?

Scheduled Preventative Maintenance Contract.
This contractual option allows you to proactively address the risks associated with machine downtime, ensuring your equipment always operates at peak performance.

Furthermore, preferential rates on labour costs and spare parts offer significant advantages in economic terms as well.

Equipment Loan Agreement
We provide the machinery and technical assistance free of charge in exchange for the consistent purchase of the related consumables.

Rental Agreement.
We invest for you: this formula allows you to pay a rental fee that includes maintenance and the spare parts necessary for the machine’s operation.

We offer short-term rentals to manage production peaks, as well as long-term options with the possibility of purchasing the equipment at the end of the term.

Do you offer remote technical support?

Certainly! This service allows you to significantly reduce travel and call-out expenses while ensuring you always have the guarantee of receiving expert technical support at any time.

What are your technical response times?

Service requests are fulfilled within three business days from the date of the initial request.

Are there additional costs for urgent service requests?

An urgent request for assistance incurs a supplemental call-out fee and guarantees a response time of eight business hours from the moment it is received.

Do you also sell machinery and materials to private individuals?

The sale of labelling and packaging consumables, while primarily focused on industrial applications, remains an important resource for those who wish to use them in a semi-professional or hobbyist capacity.

DBtech is pleased to serve both private individuals and businesses alike for these requirements.

Do you offer overprinting and thermal transfer services? Do you have a minimum order quantity (MOQ)?

Certainly; thermal transfer overprinting is a routine process for our team. We perform this service on a wide variety of label substrates, including paper, laminated, thermal, and polyester materials.

Regarding the minimum order quantity, as the process involves several resource-intensive setup steps, we provide this service for orders starting from a minimum of 100 units up to large-scale production runs in the thousands.

DBtech packaging machinery and materials

Via Selva, 168
60037 Monte San Vito (AN)

SWITCHBOARD: 071 9194169 // Fax: 071 9193237 // info@dbtech.it

COMMERCIAL OFFICE
commerciale@dbtech.it

SALES DEPARTMENT
vendite@dbtech.it

ADMINISTRATION
amministrazione@dbtech.it

PURCHASING DEPARTMENT
acquisti@dbtech.it

Form contatti / prevendita